Workflow Ready
Patient Registration & Scheduling
Follow a safe front-office sequence from request identification to documented handoff. Connect this lesson to Scheduling and registration and complete a fictional practice before continuing.
Insurance Verification
Document a dated, source-based verification while distinguishing known facts from limitations. Connect this lesson to Eligibility and benefits and complete a fictional practice before continuing.
Front Office & Communication Skills
Communicate clearly, stay within administrative scope, and create useful handoffs. Connect this lesson to Patient inquiry through documentation and complete a fictional practice before continuing.
Medical Coding Basics
Recognize major code-set and claim-form concepts while respecting qualified-coder boundaries. Connect this lesson to Coding review and complete a fictional practice before continuing.
Charge Entry
Understand how approved documentation and service information become structured claim data. Connect this lesson to Charge entry and claim creation and complete a fictional practice before continuing.
Claims Management
Follow claim creation, edits, submission, acknowledgement, status, and correction paths. Connect this lesson to Scrubbing, submission, and status and complete a fictional practice before continuing.
Inactive Insurance on Date of Service
A fictional eligibility response shows the plan inactive for the intended service date. Choose the safest next action, review the explanation, and continue to Eligibility and Benefits Basics.
Claim Rejected for Missing Information
A fictional clearinghouse message says a required administrative field is missing. Choose the safest next action, review the explanation, and continue to Claim Rejection vs Claim Denial.