Receptionist
Front Desk and Scheduling Basics
Follow a calm administrative scheduling sequence while routing clinical questions safely. This beginner module connects the concept to Patient Inquiry, Scheduling and includes a fictional practice activity.
New Patient Intake Basics
Understand the intake sequence and use only approved systems and minimum necessary information. This beginner module connects the concept to Patient Intake and includes a fictional practice activity.
Deductible, Copay, Coinsurance, and OOP Max
Explain common cost-sharing terms without calculating or guaranteeing final responsibility. This beginner module connects the concept to Benefits Check, Patient Balance / Statement and includes a fictional practice activity.
US Healthcare Basics: Patient, Provider, Payer
Explain the three central participants and how information and responsibility move between them. This beginner module connects the concept to Patient Inquiry, Insurance Verification and includes a fictional practice activity.
Insurance Basics for Beginners
Recognize common plan information and know what must still be verified. This beginner module connects the concept to Patient Intake, Insurance Verification and includes a fictional practice activity.
Clinic vs Hospital vs Facility
Understand that care settings, departments, billing entities, and workflows can differ. This beginner module connects the concept to Visit / Service, Coding Review and includes a fictional practice activity.
Common US Healthcare Terms Infographic
A plain-English visual reference for common beginner terms across the healthcare admin lifecycle. It is designed for Medical VA, Medical Biller, Scheduler, Receptionist learners and connects to the Patient Inquiry and Claim Submission stage. Use fictional data only when practicing.